Shipping policy

*Last updated: October 1, 2026*

### Where we ship

We ship to addresses in the **United States**, including Alaska, Hawaii, APO/FPO/DPO military addresses and PO boxes. We don't currently ship internationally.

### Cost

**Shipping is free on every order.**

### Timing

- **Processing:** orders leave our hands within **1–3 business days** (Monday–Friday, excluding US federal holidays).

- **Delivery:** most orders arrive **3–7 business days** after they ship. Alaska, Hawaii, military addresses and PO boxes can take longer.

- You'll get a confirmation email when you order and a tracking email when your order ships.

Delivery estimates come from the carrier and aren't guaranteed. Weather, holidays and carrier delays occasionally slow things down.

### Multi-month supplies

3-month and 6-month supplies ship together in one shipment, along with any free gifts.

### Damaged, lost or wrong items

We'll send a free replacement if:

- **Damaged or wrong item:** email us within **30 days of delivery** with your order number and a photo of the damage or the wrong item.

- **Lost:** your tracking shows no movement for 10 business days, or your order hasn't arrived 21 days after it shipped. Email us and we'll reship.

If tracking shows a package was delivered but you can't find it, check with neighbors and your local post office first, then email us and we'll work it out with you.

### Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can fix it any time before the order ships. If a package is returned to us because of an incorrect address, we'll contact you to arrange reshipping.

### Questions

Email **parker@pumpkins.pet**.